Returns & Exchanges
At Aulumu, we strive for perfection in every sleek, functional accessory we design, but if you are not completely satisfied, we offer a 30-day hassle-free return policy. Ensure your items are in their original condition and packaging to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your Aulumu gear in its original minimalist packaging to prevent any damage to the electronic components or structural integrity during transit.
Ship It Back
Affix the pre-paid shipping label provided by our support team and drop your package off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned tech, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing